April 13, 2023

How to run an outsourcing team remotely? How is it different from an on-site business?

Working remotely has gradually become far more present than earlier and thus a topic of many debates. It offers a lot more opportunities if you know how to do it properly, but can also prove challenging if not approached properly. 

Running an outsourcing and consulting company remotely is very different from an office-based business in several ways:

 

  1. Building trust: In a remote environment, trust is often built through consistent communication, meeting deadlines, and providing high-quality work. This can be challenging when team members are working from different time zones or have different work schedules. It is important for managers to establish clear expectations and guidelines for work, and to build trust through regular check-ins and feedback. 
  2. Work culture: A remote work environment can present challenges when it comes to creating a positive work culture. It is important to foster a sense of community and teamwork, despite the physical distance between team members. This can be achieved through virtual team-building activities, regular check-ins, and celebrating team successes.
  3. Communication: Remote work relies heavily on communication through digital channels, as opposed to in-person meetings and discussions. This means that remote teams need to have strong communication skills and be able to adapt to different digital tools and platforms. They also need to be able to establish rapport with clients and understand their needs, even if they cannot meet with them in person. Active listening skills and good assertive communication becomes a real strength in those environments and lack of may be a handicap. 
  4. Managing teams: In a remote environment, managers need to be able to effectively manage and motivate their teams using digital tools and communication. They also need to be able to provide clear direction and feedback to their team members, and to establish systems and workflows that can be easily followed and tracked. Motivation with goal, with common goal and future vision becomes a real advantage.
  5. Tools and infrastructure: Running a remote outsourcing and consulting company requires the right tools and infrastructure, such as video conferencing software, collaboration platforms, and project management tools. Companies must ensure that their teams have access to the necessary tools and support to be successful in a remote work environment.



How do I onboard people for remote work? What are smart hiring and smart firing?

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Smart hiring and smart firing are strategies that companies use to improve their hiring and retention processes.

Smart hiring refers to the process of identifying and selecting candidates who are the best fit for a particular role and for the company culture. This involves not only assessing a candidate’s skills and experience but also evaluating their personality, values, and work ethic to ensure they align with the company’s values and goals.

Some strategies for smart hiring include:

 

  1. Developing a clear job description and person specification.
  2. Using structured interviews and assessments to evaluate candidates.
  3. Conducting thorough reference and background checks.
  4. Using data-driven hiring tools, such as pre-employment tests or predictive analytics, to improve the accuracy of hiring decisions.
  5. Offering competitive compensation and benefits packages to attract top talent.
  6. Implementing a diverse and inclusive hiring process to ensure a diverse workforce.

Smart firing, on the other hand, refers to the process of terminating an employee in a way that is fair, respectful, and legally compliant. It involves addressing performance or behavioral issues with an employee and attempting to provide opportunities for improvement before deciding to terminate their employment.

Some strategies for smart firing include:

 

  1. Documenting performance or behavioral issues to ensure a fair and objective evaluation.
  2. Providing clear feedback to the employee about the issues and expectations for improvement.
  3. Offering training, coaching, or other resources to support the employee’s improvement.
  4. Providing a reasonable amount of time for the employee to improve before considering termination.
  5. Following proper legal and ethical procedures for termination, including providing notice and offering a severance package where appropriate.

By implementing smart hiring and smart firing strategies, companies can improve their recruitment and retention processes, create a positive and productive workplace culture, and avoid costly legal issues associated with wrongful termination or discrimination.

What are pitfalls, tips and tricks for managing remote teams and a remote company efficiently?

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Running a remote team of developers requires a unique set of skills and strategies to ensure that everyone is on the same page and working towards a common goal. Here are some tips for effectively and efficiently managing a remote team of developers. Pitfalls are low engagement and burnout. It is harder to make life work-life balance healthy and sustainable. 

  1. Establish clear communication channels: Communication is key when managing a remote team. Establish clear channels of communication, such as email, instant messaging, and video conferencing, to ensure that everyone is on the same page. Use project management tools such as Asana, Trello or Jira to keep track of project progress and tasks. Do not base communication on tools, face to face meetings is more relevant. 
  2. Set clear expectations: Clearly define the roles and responsibilities of each team member and set clear expectations for deadlines and deliverables. Make sure that everyone understands the goals of the project and the metrics for success.
  3. Foster a culture of collaboration: Encourage collaboration among team members, even if they are not physically in the same location. Use tools like GitHub, GitLab or Bitbucket to facilitate code sharing and collaboration. Pair programming and mob programming are some of good programming methodologies that are proven many times. Do not let people be stacked with problem. Encourage them to ask as soon as they become blocked, confused or lost and coach them to listen peers, to give support and feedback to each other.
  4. Prioritize regular check-ins: Schedule regular check-ins with team members to ensure that everyone is staying on track and that any issues are addressed in a timely manner. Use video conferencing tools like Zoom, Teams or Google Meet to have face-to-face meetings. Have a regular cadence in giving check-ins.
  5. Provide ongoing feedback: Provide ongoing feedback and coaching to help team members improve their skills and performance. Use tools like GitHub pull requests, code reviews or pair programming sessions to provide constructive feedback.
  6. Promote work-life balance: Recognize that remote team members may have different work schedules and time zones. Be flexible and promote work-life balance to ensure that team members feel supported and valued.
  7. Celebrate successes: Celebrate successes and milestones to keep team members motivated and engaged. Use virtual celebrations or social media to acknowledge the team’s accomplishments. Have a regular cadence in presenting what is done. That is the real empowerment. Create in face events team buildings from time to time. With the clear goal and high engagement, it is very bonding.

By implementing these strategies, you can effectively and efficiently manage a remote team of developers, promote collaboration, and achieve project success.

 

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Author: Miroslav Novta

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